Schedule a one on one meeting with one of our Account Executives. Get a walk-through of VocalCola and discuss with us how it can be customized to fit your goals. Learn about key features and how they could benefit your business.
Yes! We take great pride in having excellent customer service. You can call our help desk at (833) 722-5575 Monday- Friday 8A- 5P central time. Or send an email to [email protected]
Can I port my call tracking numbers from another company to VocalCola?
Absolutely! We will help with the transfer and assure you no down time. We have no fees for import or export, however other companies may have a fee to port away the numbers to us.
How do I install VocalCola call tracking on my website?
We provide a simple JavaScript code that you or your website administrator can install. It dynamically replaces the phone numbers on your website when a visitor from an appropriate traffic source is detected (for instance, from Google Adwords, Google Maps, Facebook, etc.).
What happens if I run out of minutes?
After you reach your allotted minutes for your package you will simply be billed by the minute for the overages. Cost is determined by the package plan you are on. If you consistently go over, it may be in your best interest to upgrade to a higher package with more allotted minutes. See the Pricing page for specifics.
What happens if I don't use all my minutes?
Unused monthly plan call minutes will expire on the last day of each billing cycle. Monthly plan credits do not rollover and cannot be refunded.
What happens if I cancel my account?
We don’t require long-term contracts, you can cancel your account or any single phone number at any time. If you cancel, your phone numbers will be disabled at the end of your billing cycle and calls will no longer be forwarded to your business. Number Retention specifics can be found in our Knowledge Base.
What is your refund policy?
We want you to be ecstatic with your service. You can call our help desk anytime Monday-Friday 8am-5p central time if you are having an issue. We pride ourselves on excellent customer service and will do everything in our power to fix your problem expediently. Though we can’t give you a refund on past bills, you can cancel your service at anytime.
Ready for Action?
Take advantage of our two week Free Trial and see how our system stacks up against your current call tracking service. No obligation, you just have to provide a number for us to forward calls to get started.
